Return And Refund Policy

At Holiday T Shirt, our goal is your complete satisfaction with every purchase. If you're not delighted with your order, we're here to assist you. Please take a moment to familiarize yourself with our Return and Refund Policy to explore your available options.

Returns


You have a 7-day window from the date of delivery to initiate the return process if you wish to return an item. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as received.

How to Initiate a Return: To start a return, follow these steps:


Contact our customer support team at holidaytshirtus@gmail.com or through our live chat within 7 days of receiving your order. Provide your order number, details of the item(s) to be returned, and the reason for the return.
Our customer support team will assist you through the return process and issue a return authorization code if necessary.
Securely pack the item in its original packaging, complete with tags and labels. Include a copy of your order invoice or receipt in the package.
Ship the package to the address provided by our customer support team. Note that you are responsible for the return shipping costs.
Refunds: Upon receiving and inspecting your returned item, we will notify you of the refund status. If approved, we will initiate a refund to your original payment method, covering the purchase price of the item(s) returned, excluding any shipping or handling charges.

Processing Time: Allow 7 days for us to process your return and issue the refund. The actual refund reflection time in your account may vary depending on your payment method and financial institution.

Exchanges: Currently, direct exchanges are not offered. If you desire a different size, color, or item, please follow the return process and place a new order for the desired item.

Non-Returnable Items: Certain items, such as underwear, swimwear, and personalized items, are non-returnable for hygiene and safety reasons. Please review the product description and details before making a purchase.

Damaged or Defective Items: If you receive a damaged or defective item, contact us immediately. We will arrange for a replacement or refund, and photographic evidence of the issue may be requested.

Contact Us: For any inquiries about our Return and Refund Policy or assistance with a return, reach out to our customer support team at nguyennghi160723@gmail.com or through our live chat.

Holiday T Shirt is devoted to ensuring your satisfaction, and we value your understanding of our return and refund procedures.